


Welcome to Star Citizen Shop. To ensure a smooth and secure acquisition of your Star Citizen Ships, CCUs (Ship Upgrades), Paints, Items, Armors, and Weapons, please review the following delivery procedures and terms of service.
We utilize the official RSI "Gifting" system to transfer assets directly to your account. (Note: Please ensure you provide the correct email address during checkout to ensure you receive the "Gift" email.)
Account Requirements: You must own a copy of Star Citizen to access the game itself, and you are required to have an RSI account in order to accept these items.
Delivery Time: Most orders are delivered within 12 hours after payment clears (our current average delivery time for Ships is less than 20 minutes).
Claiming Your Purchase: You will receive an email from no-reply@robertsspaceindustries.com with the subject: "Someone sent you a gift from Roberts Space Industries". Open the email and click the blue "Claim Gift" button.
⚠️ ATTENTION: All ships and items can be gifted only once. Once claimed, the item (Ship, CCU, Paint, Armor, Weapon, etc.) is permanently bound to the account that accepted it. Therefore, please be careful to be logged into the correct RSI account when you redeem your gift email.
Make sure you are logged into the specific RSI account where you want to receive the item in the same browser before you claim the gift. We are not responsible if you claim the item on the wrong RSI account.
Gifting to Others: If you are buying an item as a gift for someone else, do not click the claim button. Instead, right-click the "Claim Gift" button, select "Copy Link Address," and send that URL to the recipient.
If you purchased a Cross Chassis Upgrade (CCU) to transform one ship into another, follow these steps:
Important Note: The insurance (e.g., LTI) and other bonuses from the original base ship will carry over to the new ship.
✅ Comprehensive Buyer Protection
Shop with confidence at Star Citizen Shop. We guarantee that you will receive the exact Ship, CCU, Armor, or Weapon you ordered, or you will be entitled to a full refund. Your satisfaction is our top priority.
🛡️ Persistence Across Game Wipes
All ships, vehicles, and items purchased from us are protected from patch wipes. While items acquired through in-game methods (aUEC) may be removed during a reset, your cash-purchased assets remain permanently bound to your account.
⚓ Loaner Ships
If you purchase a ship that is not yet available in-game (Concept stage), RSI will provide a Loaner Ship for you to use until your specific ship becomes flight-ready. You can find the up-to-date RSI Loaner Matrix HERE.
🎒 FPS Gear (Armors & Weapons) Recovery
FPS gear carried in your inventory is subject to loss upon death in the game. However, these items will automatically be restored to your inventory with the release of the next major patch. CIG is actively developing a claim system to allow for easier recovery in the future.
If you have questions regarding your order or need live assistance:
