Faqs

1. Make sure Star Citizen is updated to the latest version ofthe game and can receive AUEC normally

2. Leave your RSI handle and we will transfer AUEC to youraccount

3. The delivery time of star citizen auec is usually 3-5 minutes.We will notify you by email after the delivery is completed.

1.You need to leave the correct email address used to log in to the game.

2.Item will be delivered within 12 hours ( usually much faster, ourr current average delivery time is less than 20min)afterpayment is cleared.

3.All ships/items can be gifted only one time, so when you claimthe ship it will be bound to that account. So be careful to be logged into the correct RSI account when you redeem your email about "gift" containing the transmitted ship/upgrade..

4.Make sure to be logged into the RSI account where you want toreceive the item in the same browser before you claim the gift. I am not responsible if you claim the item in the wrong RSI account.

- In case you need any help or support, please contact us via email at support@starcitizenshop.comfor live chat assistance.

- Star Citizen aUEC：

Our Star Citizen Auec Delivery Time Is 3-5 Minutes

-Star Citizen Ships And Star Citizen Ships Upgrades：

Our Star Citizen Ships And Star Citizen Ships Upgrades Are Delivered Within 24 Hours, With An Average Delivery Time Of 1-2 Hours.

Unfulfilled Orders: You are entitled to a refund at any time before your order is completed

Unable to Complete Orders: If for any reason we are unable to complete your order, you are entitled to a full refund，and can apply for compensation

About Star Citizen Ships and Ships Upgrades：ships and ship upgrades will be sent as gifts to the email address you bind to Star Citizen. Once sent, they cannot be transferred or refunded.

We use the internal RSI “gifting” system for shipping. We just need you to provide an active email address, it doesn’t have to be the one connected to your RSI account. Please note that we send your item to email collected by our site/Paypal in the checkout process. Once we deliver an item, you'll get a email with the subject "Someone sent you a gift from Robert Space Industries". Open that email up and you will find a button that says "Claim Gift", click that link to claim your item and enjoy!

It doesn’t matter what your Star Citizen email is, as once you click the link in the email that is sent to you, you’ll have the chance to log into the Star Citizen account you want the ship/item on. Once you log in after clicking the link you will have the ship/item in your the hangar. Please note if you have multiple Star Citizen accounts, you will want to log out of all accounts before clicking any link and then log into the account you want your purchase on.

Star Citizen is still in the alpha phase and many ships have not been released into the game yet. So if the ship that you’ve purchased is not flight ready (released in the PU), you will receive a “loaner ship” that you can use until your ship becomes available. Please find a list describing what loaner ship you will receive here.

It is not a problem on our end but BEWARE: please make sure that you are logged into the correct account that you want your purchase on before you click on the “gifting link”. To do this, please open another tab in the same browser session and check what account you’re logged into on robertspaceindustries.com. To be extra safe, you can log out of all accounts or open the link in an incognito tab.

LTI is Lifetime Insurance. This is the most desirable insurance because you don't have to worry about having to have your ship insured against “destruction” later in the game as your ship will have insurance forever. The IAE insurance is a special 10 year insurance available on certain ships from the anniversary sale. All other insurance variants always have the years or months indicated. Important: Insurance only will matter when the game fully releases and insurance does not matter during the Alpha.

Usually the flyable status of a ship can be seen on the RSI Pledge Store → Ships → Ship you’re interested in → View Specs. If it says flyable then you can use it in game. If you have any questions then please send us a message.

If your ship is not flyable in the ‘verse yet then RSI will give you a “loaner ship” that you can use to play the game while your ship is developed.

Yes, this can be easily done. Just forward the “gifting email/link” to the person that you are giving the ship/item to. Please make sure to not click on the link. If you want to be extra safe, please open another tab in the same browser session and log out of your robertspaceindustries.com account.

For CCU'd ships the “gifting email” will only show the LTI token that was used as a base ship and not the “upgraded” one. Only when you click on the link and see the ship in your hangar will you see that you have received the correct ship.

An LTI token is a cheap LTI ship (e.g. Nox, Roc, Pisces, P-72, Cutter) which is used to provide LTI to a more expensive ship when the LTI token is used as a base ship. A LTI token only matters if you bought a CCU'd (upgraded) LTI ship and decided to melt it. You would only be able to buyback the LTI token but you'd still get the store credit from the CCU'd ship.

An upgrade usually does not come with "insurance". If you apply an upgrade, the upgraded ship will keep the insurance from the base ship. So if your ship has LTI and you are using the upgrade, the upgraded ship will still have LTI. Likewise if your ship has 6 months insurance after using the upgrade, the upgraded ship will still have 6 months insurance.

Yes, you can. The Upgrade/CCU can be safely kept in your hangar and does not need to be used immediately.

As long as you are upgrading (going from a less expensive ship to a more expensive ship), there is no limit. However you can not downgrade (going from a more expensive ship to a less expensive ship).

When you apply an upgrade, only the ship in your pledge will be changed. All other items are retained after you use an upgrade.

Each ship in this pledge can be upgraded separately. So only ONE ship in the pledge will be upgraded. All other items/ships in the pledge will remain unchanged.

Unfortunately that is not possible. You can only melt the whole package at once.

If you melt down an upgrade separately (i.e. do not use it) you will be credited with the corresponding credit value on your account and can also buy the upgrade back from the buyback list if necessary. Once the upgrade has been applied and the upgraded ship is melted down, you can only buy back the base ship (i.e. the original ship without any upgrades applied). You will receive the full value of the upgraded ship, but you cannot buy back the upgrade separately.

No, for some “limited” ships there are no upgrades that can be used to upgrade to them. These include the Scythe, Pioneer, Raven, and all Capital ships.

There isn’t a difference in the game. For example a Concept Sabre and a ccu’d Sabre are the same Sabre ship in the universe. The difference comes in cosmetics. Concept ships are rarer as they only are sold once and they usually come with a few extra hangar flairs. Additionally if you want to “melt” a concept ship, you can buy it back from your buyback list at any time. This is not possible with an “upgraded” ship as you will only be able to buy back the base ship that was upgraded. The TL/DR is if you don't already know the difference, we would recommend just going with the CCU'd ship.