Star Citizen Store Terms of Service (aUEC Delivery Time & Delayed Delivery Compensation)



Star Citizen AUEC Shipping Instructions


Welcome to starcitizenshop.com, we provide safe and fast AUEC transaction services.



1. Important Notes (Make sure to provide)

Character name (distinguish spelling and special symbols).

RSI @Hndle (https://robertsspaceindustries.com/account/settings).

Correct and valid email address (Email address filled in when placing an order).

2. AUEC Delivery Instructions

  • Standard time: Orders are usually received within 3-5 minutes.
  • Service guarantee: 99.9% of orders are completed on time, with a delay rate of less than 0.1%.
  • Delayed delivery compensation agreement: If AUEC is not received within 30 minutes of delay → Please contact us through the "chat" or "discord" in the lower right corner of the website to apply for compensation for delayed delivery.
  • Service guarantee: All products in this mall are obtained through formal and legal channels.

3. AUEC Compensation Force Majeure Clause

  1. Incorrect information provided by the customer (spelling error of character name/handle ID, special symbol error, invalid email address, etc.).
  2. Need to confirm some information with the customer.
  3. Server maintenance or version update (failure to update to the latest version will cause delivery failure).
  4. When the server has an infinite login state, thereby extending the login time (we will try to avoid it).
  5. The above circumstances are considered force majeure and may result in exemption of AUEC compensation.

AUEC Delayed Delivery Compensation Standards

For delayed delivery, compensation is based on the following standards.

30 minutes of non-delivery: you can apply for compensation of 5% of the purchase quantity (for example, if the purchase quantity is 100M, we will send you 105M).

1 hour of non-delivery: you can apply for compensation of 10% of the purchase quantity (for example, if the purchase quantity is 100M, we will send you 110M).

If your order encounters a delay, please contact us through the "chat" or "discord" in the lower right corner of the website to apply for delayed delivery compensation.

4. When Order Information Confirmation Is Required

Notification method: All status update notifications will be sent via the email address you provided (the email address you filled in when placing the order). It is recommended that you check your email regularly.

Support Channels (Customer Service, How to Contact)

Real-time support:

If you have any questions, you can click on the 'Chat' at the bottom right of the website to contact us.
We will respond in real time 24/7. We look forward to your arrival.

Email support:

Email to support: support@starcitizenshop.com
(response time <5 minutes)

Software support:

Contact customer service via Discord.
(response time <5 minutes)