Customer Protection

Customer Protection Policy

Purchase Protection

By making a purchase on our website, you are guaranteed to receive the correct item exactly as advertised. If we are unable to deliver the item, we will offer either a replacement or a full refund. You may choose whichever option you prefer.

All items we sell come from our own inventory and are covered by our after-sale protection policy.

After-Sale Protection

In the extremely rare event that there is any issue with an item during delivery or within up to 6 months after the delivery has been completed, we will conduct an investigation. If it is determined that we are at fault, we will provide either a replacement or a refund.

In most cases, this will result in a full replacement, a full refund, or an upgrade to a better item if the exact replacement is unavailable.

Star Citizen In-Game Changes Notice

Please note that Star Citizen is currently in an early alpha stage and remains under active development. As a result, in-game items may be rebalanced, adjusted, or changed over time.

We are not responsible for such changes, nor for any bugs or in-game issues related to the current state of the game. If you experience unusual item performance or a persistent bug, we kindly recommend completing a character reset.

Resolution Timeline

We will investigate complaints regarding delivered digital goods within 14 days from the date the complaint is submitted. If the issue involves third-party software, we will assist the customer in contacting the game developer, but we cannot guarantee a specific resolution timeframe.

Mediation

If a dispute cannot be resolved directly, customers may refer the matter to an independent dispute resolution body or the relevant consumer protection authority. Contact information for these organizations is available upon request.